Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
Are your fragrances 100% authentic?
Yes, all perfumes and beauty products sold on Aroma Concepts are guaranteed 100% authentic, sourced directly from the original brand owners or authorized distributors.
How long will it take to receive my order?
Standard shipping typically takes 3 to 5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on fragrances that have been sprayed or removed from their cellophane wrap.
Do you ship internationally?
Currently, we ship to select countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How should I store my perfumes to ensure they last?
To maintain the integrity of your fragrance, store bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.